FAQ (or, more honestly, Things We Want You to Know)
What payment methods are accepted?
We accept Paypal Goods & Services payments. This protects you as the buyer and us as the seller. You do not need to have a Paypal account to use it for checkout, as long as you have a credit or debit card. Paypal via eCheck is only accepted if the eCheck clears within 24 hours of the beginning of the break. We do not trade spots or credits for cards or other goods.
Can I pay via Paypal Friends & Family?
No. Without receiving their $0.30 + 2.9% per transaction, Paypal wouldn’t exist as a safe online payment tool.
How much does shipping cost?
We offer free First-Class Mail shipping for all break spots purchased through our website. Upgrade options are available during checkout or as add-ons after the breaks (please include the break and team in the notes when placing a shipping upgrade order).
My package was damaged during postal transit. What can I do about it?
Insurance may be purchased for your shipment. If you wish to have your package insured, please contact us immediately following the break to request it. We safely package all shipments and provide tracking information, but once the postal carrier receives possession of the item, any loss or damage that might occur is out of our control. Proof of value of a sports card or other collectible will always be a challenge when filing an insurance claim.
What are Break Bucks?
Break Bucks are equivalent to store credit, a code redeemable (for group break spots only) during Checkout on our website. The store value of Break Bucks is dollar-for-dollar. Break Bucks have no cash redemption value and are valid for 30 days. We reserve the right to cancel any order completed with inappropriately used Break Bucks codes or due to system errors.
How do you package cards?
We always ship with care, using what should be the industry standard for card-shipping. Any card that should be sleeved will be sleeved. Any card that should be placed in a toploader will be placed in a toploader. Cards will be placed in team bags or graded card sleeves to secure the cards (no tape over the toploaders!), sandwiched between pieces of cardboard, and packaged safely in a bubble mailer or box. Most breakers don't use cardboard pieces for the added protection as it is very time-consuming to cut pieces of cardboard, place the pieces around the cards, and tape the cardboard pieces together to secure the cards. Last year, we had a custom cutting die manufactured to produce 3.5x4.5 cardboard pieces, and we order nearly 6,000 cardboard pieces on a quarterly basis.
If you have spots in more than one break, cards from your spots may be combined into a single shipment. Since we offer free shipping, this is done entirely at our discretion if it saves us time and money without delaying the shipment of your cards.
How do I watch the breaks?
What will I get when I purchase a spot in a break?
You will receive all cards from the team(s) you receive, whether a Random Team or Pick Your Team format, unless the break description specifies that only "hits" ship. Breakers are unable to guarantee specific cards will be contained within sealed, unsearched packs, boxes, and cases. Just like when you buy your own box of cards at the local shop, sometimes you might get a monster hit and other times you might not get anything of value.
Can I cancel a spot I ordered?
If you purchase a spot before a checklist is released, a full or partial refund is possible. If a checklist is available, we do not offer refunds. Some people don’t bother reading details or research products, others might get buyer’s remorse, and some jump into a break without really knowing what a break is. We offer no refunds for buyer’s remorse or neglect. We also do not offer refunds for breaks which have already been started or completed.
Who receives multi-team or no-team cards?
If a card features players representing more than one team, we will determine ownership of the card using the following procedure. If more than 51% of a card is owned by one team spot (not one person), the card will be awarded to that team. If no team spot has at least 51% ownership, each team represented will be entered into a Random.org List Randomizer or a dice roll. If no team is represented on the card, the card will be randomized between all spots or hitless spots (if the card features a player with no team assignment, each team on which the player played will be included in a randomization for that card, if applicable). Panini Points and similar cards will be randomized between hitless spots; if no spots go hitless, the points will be randomized between all spots.
Can you hold a spot for me until payday?
No. Been there, tried that. We also do not reserve teams; break spots are posted at an announced and scheduled time, and it’s first-come, first-served.
Do you take offers on spots?
We do not take offers. Our spots are priced based on a percentage of the total gross sales we need from the break.
Why do you sell some spots on your website and some on eBay?
Every spot in a break is listed for sale; we have never and will never withhold break spots from our community. Our goal is to sell 100% of our spots on our website. Fillers may be used when needed.
We may unsold Pick Your Team spots to eBay auctions if necessary. We don't cherry-pick, withhold teams, or keep teams for ourselves (unless a spot is unsold or unpaid and no one picks up the spot).
Our listing practice of sending unsold spots (for our website Pick Your Team breaks) to eBay auctions is unique, but we have seen others start to do this because it works. Often, breakers will delay their breaks for days, weeks, or even months while they wait for people to buy unsold team spots. This can result in wasted time and money. We don't want someone buying a spot they don't really want just to get a break filled. If we don't have someone in our group who's in the market for a given team's spot, there will be someone on eBay who wants it.
What happens if I don't pay for a break spot I've won on eBay before the break begins?
By placing a bid on eBay, you are agreeing to our payment terms, which include submitting a cleared payment via Paypal within 15 minutes of the break. We've been burned many times by non-paying bidders, so we have to take action to ensure we don't let this negatively impact our business any further.
That silly "you are bidding on a (random item) and as a bonus will receive (team spot)..." verbiage in eBay listings is intended to hold bidders accountable for payments. This is to protect us from the bottom-feeders of the hobby who think they're achieving some kind of win by cheating others. Some bid with no intention of ever paying, others want to see which cards are pulled for their spot before they decide whether or not to complete the transaction. By keeping them on the hook for an item like a corrugated shipping pad, we are able to sell the spot elsewhere while pursuing an Unpaid Item case through eBay (Non-Paying Bidder strikes help to protect all sellers in future transactions). It's not ideal, but after thousands of dollars in losses due to this issue, it's necessary.
If cleared payment is not received for the spot when the break begins, you may lose any bonuses from the auction, including the cards from your spot. If payment processes as an eCheck or other pending payment, your spot may be released and your order may be canceled. If you got busy at work, fell asleep, got stuck in traffic, had a Paypal issue, or encountered any other obstacle which prevented you from paying for your spot, you may lose your spot.
An unpaid spot may be offered via auction or fixed price at the beginning of the live break. We will not usually send Second Chance Offers through eBay due to time constraints. Any non-paying bidder may be reported, blocked from bidding on spots from our breaks or purchasing from our store, and blocked/banned on any social media platforms. Sometimes honest people have circumstances which prevent them from making timely payment, and it's nothing personal towards those people, but a breaker who does not implement safeguards to protect his business interests will not remain a breaker and will not stay in business.
Do you charge sales tax? Why?
For Missouri residents, 7.95% sales tax is added during the checkout process. As a licensed business in the State of Missouri, we are required to collect and submit all sales taxes for sales made to customers residing in Missouri.
Why is the spot I ordered still showing on the item list after I complete Checkout?
This is an annoying feature of our website that we are unable to change at this time. The item is Out of Stock and cannot be purchased again, but until it is manually removed, it will remain on the list with an inventory level of 0 (no one else should be able to order the same spot).
When can I expect my cards?
We usually ship within three business days following the break. Breaks with large quantities of cards might take an extra day or two; we'd rather be safe and accurate than fast. We sandwich cards between cardboard, which adds time to the packaging process but protection for the cards. All orders include a tracking number. If you have not received a PayPal shipping confirmation email within five business days of the break, please contact us. We usually post shipping updates on our Facebook page if there is any kind of delay.
Do you buy any of the cards you pull during the breaks?
All cards from the breaks are shipped to the owners of the spots to which the cards are assigned. We only buy cards pulled from our breaks if they are shipped to their recipients and then offered for public sale (such as on eBay, on social media, or at a card show) so everyone has an opportunity to purchase them and there is never a question whether we shipped the cards pulled during a break.
We feel no obligation to buy back cards we've pulled and do not have interest in purchasing your cards for resale, so please do not contact us about items for sale with the expectation that we will buy your cards.
Unless it’s a card that I want to add to my personal collection and I’m in the market to make PC additions at that time, I’m not interested. - Matt
Why do your breaks take so long?
We show and call out every card during the breaks, unless showing every card would make the live broadcast excessively long, base card are highly repetitive, or base cards aren't shipping. For the first eight months, we showed every card pulled from every pack/box/case, but video analytics and feedback have both indicated that most people don't enjoy, watch, or interact during breaks lasting longer than 90 minutes, so we try to keep most breaks at 90 minutes or less.
We strive to be efficient while taking our time with breaks, interacting with viewers, and trying to provide the best experience and value for your money. We understand that our breaking style isn't going to be for everyone, but community feedback to date has been overwhelmingly positive. Depending on circumstances of each particular break such as time constraints, repetitive base cards, or card counts in a case, we may need to revise this procedure from time to time.
We consider ourselves a full-service restaurant instead of a fast-food establishment. The end result is the same (you receive the food), but the atmosphere and experience add to the appeal of a full-service restaurant.
Why don't you break (insert product)?
We are always open to suggestions. Most likely, if we are not breaking a recently released product, it is because: 1.) we could not get it from our distributor or find an affordable alternative purchasing option, 2.) we did not believe we could offer the product at a price point that was a solid value for our community members (such as Topps Luminaries), 3.) we do not believe we can offer the levels of quality and enthusiasm for the product that our community has come to expect from Cardboard Treasures (soccer immediately comes to mind), or 4.) the manufacturer has placed restrictions on a product which prohibit or discourage breakers from purchasing or breaking (we don't buy those products or support those manufacturers even if there is an opportunity to acquire them).
Are Cardboard Treasures group breaks safe for my child(ren) to watch with me?
Absolutely. We keep things family friendly and don't tolerate offensive language during our live breaks. Although we cannot control what a person might comment on a post or in the chat during a live break (just like you can't control what the person in line in front of you might say in the grocery store checkout aisle), we will ban anyone who compromises our commitment to providing a safe, enjoyable experience for viewers of all ages. We also do not permit discussions about politics or controversial/polarizing social issues; trading cards is a hobby and should be an escape from divisive issues.
Some break communities are not well-policed. We've observed excessive negativity, belligerence, bullying, and sexual harassment in some break rooms, and those behaviors will not be tolerated (this policy is not negotiable no matter how much or little someone has spent with us). This hobby is meant to be fun, and anyone who jeopardizes that for the community will be permanently removed.
It has been said that a breaker is being fake if they are strict on the family friendly thing. I use profanity in casual conversations off-camera, but there is a time and place. My decision that being on-camera during a live group break is neither the time nor place doesn’t mean I’m less authentic than anyone else, just that I have made this commitment to my community and have enough respect for its members to filter it out. - Matt
Why did you stop doing the No Shutout hits?
Everything that costs money is calculated into pricing, from product and supplies to selling fees and shipping. This included No Shutout hits, Treasure Chests, and the monthly grand prize, which cost an average of about $60 per break. We decided to eliminate this expense and pass the savings on to you by offering lower prices. We do offer 5% rebates on eligible break spots purchased on the website (doubled to 10% for hitless spots).
Do you offer price matching?
We don't. When possible, we price our spots with the total value of all spots in a break totaling at least 10% below the average total of leading breakers (usually much lower), but if we tried matching the lowest price you can find for each individual spot, we'd lose money on every break. We don't set out to be the cheapest, but to offer fair prices. Some people host group breaks as a hobby, and a full-time business will never be able to compete with their prices. Many breakers can break three cases in the time it takes us to break one. That said, we are committed to offering fair prices, rewarding loyalty, and continuing to grow while offering exceptional service. We strive to set the bar for live presentation, professionalism, and care for your cards from unpacking to shipment. Click here to view how we determine prices.
Do you presell breaks before a checklist is released?
We try to avoid listing spots before the product's checklist is released, but sometimes it is necessary. In recent months, Panini has frequently released checklists on the afternoon of the product's release, so it would be difficult to do release-day breaks without selling spots ahead of the checklist.
When this is necessary, we do our homework before pricing spots. Some expectations can be made in terms of the checklist's contents; for example, if Topps has included Mike Trout autos on a checklist for each of the first six products of the year, it's likely he'll also have autos in the seventh product as well. Sell sheets, manufacturer announcements, pricing trends, and checklists from the brand's previous years are also used to determine presell pricing.
How do you determine pricing when a checklist is available?
Click here to learn how we determine pricing.
What happens if I purchase a spot before a checklist is released and then the checklist is a dud for my team?
We review the team breakdowns for each checklist to ensure the team spots are solid values. If we identify a major discrepancy between team value and price, a refund or credit will be offered (this will only work in your favor; if we sell a spot that turns out to be badly underpriced, we will not cancel your purchase or ask for more money for the spot). If we overlook a spot that is revealed to have been overpriced upon the checklist release, please contact us.
You blocked me on eBay/Facebook/other. Why?
No one is arbitrarily blocked. If you were blocked, it's because your actions led us to decide that we do not want to do business with you or include you in our community. To make sure our community remains a safe, enjoyable place to enjoy the hobby and the breaking experience, we have low tolerance toward those who don't respect our community guidelines.
We monitor community resources to identify those who cheat others in the hobby, and we will block those who are clearly identified as scammers.
Here are some recent examples of people being blocked:
One eBay user retracted numerous bids across several auctions over several days. After one warning, the user retracted several more bids and was banned from bidding on future eBay listings. While mistakes happen, excessive bid retractions can negatively impact our auctions, it looks sketchy (and makes us look sketchy), and will result in banning.
Another eBay user, who had joined one of our breaks in the past, sent a belligerent eBay message in an attempt to get a very low price on a single we had listed for sale. There are ways to negotiate while remaining decent and respectful, and he bypassed those options. He was banned.
I sent you an eBay message with an offer for a card listed in your eBay store. Why didn't you respond?
If no Best Offer option is included in the listing, we are not currently accepting offers.
I am unable to bid on your eBay auctions. Can you add me to your exempt list?
Not unless we have an established, multi-transaction business relationship with you. Our buyer requirement settings are in place to protect us as sellers.
Are group breakers ruining the hobby?
No. As long as people are enjoying the hobby and dealing with each other fairly, there is no wrong way to enjoy the hobby, whether it's prospecting, collecting vintage, reselling, set-building, group-breaking, or ripping packs. Group breaking isn't for everyone, and that's understandable, but it gives people another way to enjoy the hobby and unearths many awesome cards that might have otherwise been hidden away in sealed cases forever. It will be a very big part of the sports-card collecting hobby and industry for many years to come.
Why don't you do lines, razzes, etc.?
Group Breaks are legal--a group break is simply people sharing a sealed product as if they all went into a local card shop together and each chipped in on a box/case of cards--while lines, minis, razzes, etc., may classify as games of chance or even gambling. We will always stay on the legal side of things.
Why don't you tag people in posts on Facebook?
We've chosen a Facebook page instead of a group because we want people to join our community based on their own interest, not because someone added them. Organic growth was important to us. Additionally, we are very busy prior to the beginning of a break preparing the scoreboard, screen graphics, etc., and approving group member requests would make it difficult to start on time. The one drawback to a page instead of a group is that all posts are public. Your privacy is important to us, and with so many members in our community, it would be impossible to keep track of which members want tagged in posts and which do not. We did try tagging in the early days and found some issues with those posts being flagged as spam.
Why do you use Multi-Round Giveaways on Random.org instead of a List Randomizer?
Random.org announced their List Randomizer can be manipulated and provided video examples. We decided to use Multi-Round Giveaways, a paid service on Random.org, instead because it records round-by-round results that can be stored and verified by anyone. This better protects customers and ourselves. It also prevents me from clicking the randomizer too many times and botching a Random. - Matt